Government considers communication to be a strategic element of service
delivery.
The Government Communicators' Handbook is designed to assist government communicators to locate themselves in the overall government communication system. It seeks to provide simple guidelines and reference tools around government communication, including government communication strategy, media liaison, and management, campaign management, development communication, understanding of government policy, marketing and advertising, and managing the corporate identity of government.
Access the complete document [PDF] 15 590kb or access the various sections:
-
Contents and Introduction [PDF] 987kb
Contents and introduction -
Chapter 1 [PDF] 586kb
About Government Communication and Information System (GCIS) -
Chapter 2 [PDF] 1 958kb
Government Communication in context -
Chapter 3 [PDF] 2 167kb
Strategising for communication -
Chapter 4 [PDF] 1 401kb
Enhancing the effectivenss of government-wide communication -
Chapter 5 [PDF] 895kb
Coordinating and planning structures -
Chapter 6 [PDF] 1 027kb
Communication research -
Chapter 7 [PDF] 436kb
Crisis management -
Chapter 8 [PDF] 1 902kb
Dealing with the media -
Chapter 9 [PDF] 1 153kb
Publications -
Chapter 10 [PDF] 1 779kb
Development communication -
Chapter 11 [PDF] 1 875kb
Internal communication in the public service -
Chapter 12 [PDF] 1 654kb
Campaign development and management -
Chapter 13 [PDF] 1 544kb
Event management guidelines -
Chapter 14 [PDF] 1 915kb
Developing and maintaining a government website -
Chapter 15 [PDF] 885kb
Useful links -
Appendices [PDF] 6 087kb
- Government Communication Policy Guidelines [PDF] 4 013kb
- Generic Scorecard for Heads of Communication [PDF] 983kb
- Editorial Style Guide [PDF] 555kb